Question 1

What is Otentica?

Accepted Answer

Otentica is a platform for automated background checks and screening of candidates and employees. We accelerate and simplify the screening process for organizations across various sectors.

Question 2

Which sectors is Otentica suitable for?

Accepted Answer

Otentica is suitable for every sector where candidate screening is important, such as healthcare, childcare, security, hospitality, education, IT, and justice.

Question 3

How quickly can I start screening?

Accepted Answer

Immediately after creating an account, you can start sending screening requests. The entire process is designed to be fast and intuitive.

Question 4

Which checks does Otentica offer?

Accepted Answer

We offer various checks, including ID check, diploma check, Certificate of Conduct, BIG check, SKJ check, company check, VAT check, IBAN check, and reference checks. Each check can be selected independently depending on the role requirements.

Question 5

How are the checks validated?

Accepted Answer

All checks are validated directly through connections with official institutions such as DUO, BIG register, Chamber of Commerce, SKJ, and more. This guarantees the accuracy of the data.

Question 6

How long does a screening take?

Accepted Answer

Most checks are performed and validated in real-time. Some checks, like the Certificate of Conduct, may take longer as they go through external institutions. You can track progress live in the dashboard.

Question 7

Is Otentica GDPR compliant?

Accepted Answer

Yes, Otentica is fully GDPR compliant. We process personal data according to legal requirements, and data is automatically deleted after the legal retention period expires.

Question 8

How is data secured?

Accepted Answer

All data is stored in a secure and shielded environment with modern encryption. We use strict security protocols to safeguard candidate privacy.

Question 9

Who has access to screening data?

Accepted Answer

Only authorized users within your organization have access to screening results. Candidates also have access to their own data through a secure portal.

Question 10

Does Otentica have security certifications?

Accepted Answer

Yes, Otentica meets the highest security standards and operates according to ISO 27001 guidelines for information security. We regularly undergo external security audits.

Question 11

Where is data stored?

Accepted Answer

All data is stored in Dutch data centers that meet strict security requirements. We use redundant systems to guarantee continuous availability.

Question 12

How is communication secured?

Accepted Answer

All communication between users and the platform is via encrypted connections (HTTPS/TLS). This applies to both sending invitations and viewing results.

Question 13

What happens in case of a data breach?

Accepted Answer

Although we take all measures to prevent data breaches, we have an incident response plan ready. In the event of a data breach, those involved and the Data Protection Authority are immediately informed in accordance with GDPR legislation.

Question 14

Can candidates view and delete their data?

Accepted Answer

Yes, candidates have the right to access, correct, and delete their data at any time in accordance with GDPR. This can easily be requested through the platform or by contacting our privacy officer.

Question 15

Can Otentica integrate with our HRM system?

Accepted Answer

Yes, Otentica connects with more than 170 HRM and ATS systems, including AFAS, Mysolution, Personio, Nmbrs, SAP SuccessFactors and Workday. This allows you to send screening requests directly from your own system and receive results automatically. The full overview is on the All integrations page.

Question 16

Does Otentica work with ATS systems (Applicant Tracking Systems)?

Accepted Answer

Yes, Otentica integrates with ATS systems such as OTYS, Tellent Recruitee, Carerix, Bullhorn, Teamtailor and Greenhouse. This makes it possible to seamlessly add screening to your recruitment process. Candidates can be invited for screening directly from the ATS.

Question 17

How does the API integration work?

Accepted Answer

Otentica offers a RESTful API that allows you to fully automate screenings. Through the API, you can send screening requests, receive real-time status updates, retrieve results, and set up webhooks for notifications. Contact us for technical documentation.

Question 18

Can I send invitations in our branding?

Accepted Answer

Yes, you can fully customize screening invitations with your branding, including logo and colors. This strengthens your employer brand.

Question 19

Can the platform be used on mobile?

Accepted Answer

Yes, candidates can complete the screening via both desktop and mobile. The platform is fully responsive and user-friendly on all devices.

Question 20

Does Otentica connect with my ATS or HRIS?

Accepted Answer

Most likely: Otentica connects with more than 170 ATS and HRIS systems, from Workday, SAP SuccessFactors and Personio to AFAS, Recruitee, Bullhorn and Teamtailor. On the All integrations page you can search for your system by name. If it is not listed, we will look at an integration via our API together.

Question 21

What does Otentica cost?

Accepted Answer

Costs depend on the number of screenings and the chosen checks. Contact us for a custom quote or request a demo.

Question 22

Can I request a demo?

Accepted Answer

Yes, you can request a free demo to discover all the platform's capabilities. Contact us and we'll schedule a demonstration.

Question 23

Are there hidden costs?

Accepted Answer

No, we work with transparent pricing. You only pay for the checks you use, and there are no hidden costs or obligations.

An overview of all frequently asked questions

General

Checks and Validations

Security and Privacy

Security

Platform and Integrations

Pricing and Costs

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